When booking or preparing to travel, it is essential that you keep up-to-date with the latest advice from The Foreign & Commonwealth Office and National Travel Health Network and Centre by visiting your government's travel advice page. The below links are for UK customers.
As the advice can change regularly, it is the customer’s responsibility to check the pages prior to booking, and to check regularly prior to travel.
Check your government's Travel Aware page. You can also find out more information by following @FCOtravel and Facebook.com/FCOtravel, or visiting www.travelhealthpro.org.uk
The biggest question we have been receiving lately from our customers is “can I travel even if the Government have a travel advisory in place?”
The simple answer is yes you can if the country you are travelling to is allowing access to your country of origin in an acceptable way to you so as to allow you to enjoy your holiday experience.
We have always and will continue to advise our customers of any Government Travel Advisories and offer an alternative solution rather than travel against that advice. This historically has been for individual countries and circumstances rather than blanket bans that we are currently facing now. This is forcing many of our customers to have to make a difficult and personal decision whether to travel or not as the advice is so generic rather than specific safety advice we are used to from our government. We cannot advise you on this in any way, it has to solely be your decision.
We have therefore taken the considered decision that if a customer wishes to travel against a general covid government advisory, then we will facilitate this for you. We will require you to complete a waiver form that confirms that you have received this advice from us and it is your own decision to travel. This may be discussed with any of our sales management team.
For you to be able to take your holiday, you will need to have all of the following in place:
We are very much open for new bookings and have a team set up ready to assist you.
Our team are well briefed on the current travel advisories so will be in a position to let you know if your preferred travel dates for your chosen destination are on sale.
We do not have a specific Covid-19 policy in place for new bookings as our standard terms of travel allow for full flexibility and free changes to customers bookings at any stage (subject to partners terms if prepayments made which we would discuss with you on booking).
We have seen through this pandemic, certain airlines offering less flexibility to change existing bookings than others. Due to this we are not recommending to any of our valued customers to book the cheapest fares available that require immediate ticketing and payment. These tend to lock you into the airline’s terms immediately. Should you have any reason for change in the future, no matter if Covid related or any other reason, you may find there is a lack of flexibility with these partners. In addition to this, as many airlines are still uncertain on their final schedules and frequencies after they resume, we are not recommending any flights be provisionally booked ahead of the firm schedules that are currently in place – normally 11 months forward of today’s date.
Many of our holidays are operating as planned. Some may be subject to entry or return restrictions and in some cases some facilities may be restricted either directly or indirectly due to the Covid-19 situation.
As the situation is so dynamic in terms of travel advice here and entry requirements overseas, we are working on the assumption that the vast majority of our holidays will or may be able to go ahead. We will inform you in advance if we are certain we will not be able to fulfil your holiday arrangements. Unless we specifically do this, you may take it that it is our intention to try our very hardest to fulfil our obligations to deliver your holiday.
You will need to settle your balance when it falls due to allow us to complete the prepayment of all suppliers to facilitate your travel arrangements. Normal booking conditions will apply.
In some cases, we may have to make some minor changes to your holiday to facilitate your travel, if for any reason we are unhappy with any element of your trip in the current climate, or there is a need to change to allow you to travel as planned, such as a change in airline if a schedule has changed from your originally planned dates. We will of course discuss any of these with you in detail.
If for any reason your travel cannot go ahead as planned, we will contact you as soon as we know to let you know why and what alternatives we can offer. As this is such a dynamic situation, this may be very close to your departure date.
If you are disinclined to travel, our normal terms and conditions already give incredible flexibility to allow you to change your arrangements to future dates or alternative destinations. In the vast majority of cases this is a very simple exercise. In a rare few cases where we have needed to prepay certain providers such as airlines, we will have to work to their restrictions around changing your travel arrangements.
If you know in advance of your balance due date that you would rather not travel on your planned dates, we would prefer you let us know as soon as possible so we can assist you in changing your arrangements, as closer to the time, things can become slightly more restrictive with the providers of the components of your trip.
We've seen the islands and hotels for ourselves. So, for expert advice, email us or call us now on:
01342 547001
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