Just Seychelles Ltd. - Terms & Conditions

Confirming Your Holiday

An initial deposit of £150.00 per person is required to confirm your booking. On receipt of the deposit, a confirmation invoice detailing the total cost of your holiday, deposit received and payment due date will be forwarded to your given address. Full payment is due no less than 61 days prior to your departure date.

Should you fail to pay in full, 61 days prior to departure, we reserve the right to cancel your booking and cancellation charges will apply.

Should you make a holiday booking within 61 days of your departure date, full prepayment will be required.

Just Seychelles do not provide insurance cover however; we would recommend that you have adequate insurance cover for your needs.

Approximately 14-21 days before your departure date you will receive flight tickets together with your itinerary however, in the case of late payment or bookings departing within a 7 day period, it may be necessary for you to collect your tickets at the airport.

Please ensure that you check the flight timings on your tickets carefully.

Price Guarantee

Prices may fluctuate depending on exchange rates and once booked and deposit received, this price is guaranteed and not subject to any surcharge.

Cancelling your Holiday

Scheduled airlines normally regard changes (i.e. names and dates) as a cancellation and therefore would need to rebook. This could sometimes incur a 100% cancellation charge.

If you or anyone on your holiday decides to cancel, we must be notified of the decision in writing. The cancellation will take effect from the day on which the written confirmation has been received.

Cancellation charges as follows :

i. 61 days prior to date of departure deposit forfeited

ii. 60-42 days 30% of total holiday cost

iii. 41-28 days 50% of total holiday cost

iv. 27-07 days 90% of total holiday cost

v. Less than 7 days 100% of total holiday cost

Just Seychelles will not be liable for changes due to circumstances beyond our control. We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of situations outside our control which neither we, nor our suppliers can foresee or forestall even with all due care. For example technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charter, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.

Amendments to your Holiday

Should you wish to change any aspect of your itinerary, we will do our utmost to make the amendments however this maybe subject to an administration charge of £35.00 per booking and payment of any further costs incurred as a result of the change.

If we change your holiday, and only in exceptional cases, as we do not control the day to day operations of each hotel, we will endeavour to provide accommodation of or at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between accommodation booked and that available.

We reserve the right to cancel your holiday for any reason however; we will not cancel your holiday within 61 days of your departure unless it is a reason outside our control (see changes due to circumstances outside our control). If we have to cancel your holiday we will offer an alternative holiday of a comparable type although if the alternative offered is at an additional cost, the difference will be payable by you or a full refund of all monies given. The above condition will not apply where the cancellation by us arises out of non-payment or late payment on any part of the cost of your holiday, or for alterations requested by you within 61 days of departure when cancellation charges will apply.

Flight Changes

In the event of a flight being delayed we will arrange for the following to be provided whenever practical and subject to the airport being able to cater for this.

i. over 4 hours, an appropriate meal

ii. delay of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible

This is dependant on such factors as the expected length of delay, local availability of accommodation, immigration ruling etc. Where long flight delays result in lost holiday time, no refunds will be given by hotels for unused accommodation as rooms are held for delayed arrivals and are not re-let. Similarly airlines do not offer compensation for flight delays.

Operational decisions may be taken by Air Carriers and airports resulting in delays, diversions or rescheduling. Just Seychelles do not have any control over such decisions and is therefore unable to accept responsibility for them.

Grievance

If you have any cause for complaint whilst on holiday, you must bring it to the attention of the Company's Local Representative or Agent and/or the hotel who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday and upon return process a written complaint. We regret that we cannot accept any liability in relation to any complaint or issue if you fail to notify us strictly in accordance with this paragraph.

If a problems remains unsolved during your holiday you should make a written complain to Just Seychelles within 28 days of the completion of your holiday. Please remember to quote your reference. We will reply within 28 days on receipt of your letter.

Conservation

It is becoming ever more important to conserve the world's natural resources, its landscape, flora and fauna. Someone coined the phrase "take only photographs, leave only footprints" a number of countries now use this to promote conservation.

Your Financial Protection

The air holidays and flights on this website are ATOL protected since we hold an Air Travel Organisers License granted by the Civil Aviation Authority. Our ATOL number is 5617. In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website, www.atol.org.uk

We accept liability for matters that arise as a result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omission of our suppliers whilst they are acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us, including any claim involving death, personal injury or illness. In respect or carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant international conventions. It is important to note that travel with a particular carrier will be subject to the conditions of carriage of that carrier, some of which may limit or exclude liability.

Personal Injury / Illness

Should you or any member of your party suffer illness, personal injury or death through any misadventure during your holiday arising out of an activity which does not form part of your holiday arrangements provided by Just Seychelles, we will, at our reasonable discretion, offer you advice, guidance and assistance. Any request must be made within 90 days from the date of the misadventure in question.

Jurisdiction

This agreement shall be governed by English Law and be subject to the exclusive jurisdiction of the English courts

Should you prefer to telephone or contact us by mail please use the details below:

Just Seychelles Ltd.
3-4 The Courtyard,
East Park,
Crawley,
West Sussex,
RH10 6AG
           
Tel : +44 (0)208 840 0969
Email : info@justseychelles.com