aimportant-infoa Holidays in the Seychelles - Important Information - justseychelles.com

Important Information

We strongly recommend you read the following information. It includes a variety of subjects relating to your holiday in the Seychelles which may affect your holiday choice or expectations. To avoid possible misunderstanding you are advised to seek confirmation in writing of any additional information given.

Your Seychelles Holiday Price

Includes:

  • Return air travel (in class booked) including in-flight meals provided by the airline
  • All pre-payable airline and country taxes
  • Transfers to and from the overseas airport and your accommodation. Multi-centre holidays also include additional transfers or flights to seychelles required to complete the itinerary
  • Touring holidays include all travel and specified excursions
  • Accommodation as confirmed including any obligatory service charges and taxes as levied by the hotel
  • Meal arrangements as booked. Holidays including main meals will generally commence with dinner on the day of arrival and terminate with breakfast for half board and lunch for full board on the day of departure
  • Services of Just Seychelles representative/local agent abroad wherever possible
  • Excludes:

    • Travel from your home to the UK airport and vice versa
    • Holiday insurance
    • Excursions and sightseeing trips which are not shown as included
    • Charges made by the hotels for the use of certain facilities and extra meals, drinks and personal items including any tax or service charge levied for them
    • Passport and visa costs

    Descriptions

    Great care has been taken in compiling this website to ensure that hotel, resort and other information is accurate. Our descriptions are based on assurances from hoteliers that the facilities shown will be available during the term of this website. It must be remembered, however, that naturally changes can occur. If we are advised of any material changes by the hotel we shall do our utmost to pass this on to you as soon as we become aware of it.

    Prices

    The prices shown on this website are purely a guide to allow you to make an informed choice within your ideal budget. Unless otherwise stated they are based on 2 persons sharing a double/twin room and are generally for low season departures. Higher prices will be applicable to high and peak seasons. The actual price of your chosen holiday will depend on your departure date and will be advised at the time of booking. This will also include any special offers or tactical offers hotels/airlines may make during the course of the year.

    Accommodation

    The choice of hotel is one of the most important steps in your holiday planning. The hotels we feature often include, what we consider, the best available in the destination. Some, however, have been selected for their prime location or their character or value and may not, therefore, be the best in other respects. Most of the hotels featured on this website do not have an official classification system, therefore the classification shown is the opinion of Just Seychelles only. We show hotel ratings as 3 star, 4 star, or 5 star. When we feel a hotel has a little something extra in their class we include 'deluxe' after the star rating, ie: 4 star deluxe. If you have any doubts whatsoever please discuss the hotels with us. The final choice is, however, up to you.

    Even though we feature some of the best hotels in each destination the accommodation may still be considered modest by European standards. In some cases we may describe it as simple or even basic but what it lacks in creature comforts it may well make up for in character. Our use of the words superior or deluxe to describe rooms must be read in the context of the hotel description. Single rooms or twins for sole use may vary in standard and position. We are willing to request the hotel to place an extra bed in a twin room and a reduction may be offered. It must be understood, however, that floor and drawer space may be cramped. Beds for children may not be full single size and can often be ‘rollaway’ style. When we describe a room as having sea view this means you will have some view of the sea. The room may not face the sea and the view may be at an angle. Views may also be obscured by garden foliage. Please note that although we may describe the hotel as on the sea front or overlooking the sea it does not always follow that rooms have sea view. It should be noted that you may find your room has some uninvited guests such as the friendly little lizard, ants or even cockroaches. This should not be seen as a sign of dirtiness but a fact of life in the tropics.

    Hotel Facilities

    Hotel sports and entertainment facilities are shown in good faith as being available but their provision may be limited or they may not be available from time to time. Please note that where an hotel offers free water or other sports a deposit for equipment and a charge for instruction may be requested. Some outdoor activities such as beach services and water sports may be subject to weather conditions and sufficient support. If air-conditioning is provided the operation of this is at the discretion of hotel management and may be subject to energy saving regulations. Please also note that supplies of electricity and water can be erratic. Many resort hotels have open sided restaurants which attract local bird life particularly at breakfast time. In any developing resort or destination, building works must be expected and often start without prior warning. Hotels also have to be maintained and refurbished and swimming pools cleaned but the manager will try to ensure a minimum of inconvenience to guests.

    Meals and Service

    In general you cannot expect the same standards in faraway destinations as you might in Europe. In many areas much of the food has to be imported and meals will vary depending on the style of hotel. Please remember that food is very much a matter of personal taste and preference. Many hotels adopt a buffet style service for meals. Where we offer half or full board arrangements the meals are on a table d’hote (fixed menu) basis and often only served in the main restaurant. A supplement is usually required for a la carte meals and dining in speciality restaurants and in some cases the hotel will not allow any credit for the table d’hote meal not taken. We advise you to check with the hotel before dining. Unlike European hotels, it is usually not possible to substitute lunch for dinner when booking half board. Please note that no refund can be given for meals not taken. With few exceptions most faraway destinations have a rather relaxed attitude to service. It can be frustratingly slow at times but remember you are in the tropics. A friendly approach on your part is likely to achieve the best results.

    Check-in/Check-out

    Without exception all hotels operate the standard international practice with regard to check-in and check-out times. Check-in is usually between 1400 and 1600 and check-out between 1000 and 1200. This means you may have to wait some time after an early arrival for your room to be made up and vacate your room perhaps hours before your departure. Often hotels arrange for one room to be allocated to departing guests for changing etc. It may also be possible to retain your room until departure on payment of an extra charge. Obviously both depend on whether rooms are required for arriving guests.

    Touring/Cruising Holidays

    These holidays are generally unsuitable for young children due to the travelling involved. Also the comfort and enjoyment of any other clients must be considered. In view of this children under 12 years of age are only accepted in exceptional circumstances. Please bear in mind that most touring holidays can be quite strenuous. If you suffer from any mobility problems please seek our advice about the tour before you book. Some of our touring holidays operate only if a certain number of clients are booked. We must unfortunately reserve the right to cancel a tour departure if this minimum number is not achieved. In the unlikely event we have to take this action you will be advised at least 10 weeks prior to departure and we will provide every assistance in arranging a suitable alternative. We must point out that the itineraries shown on this website may be changed at very short notice and without prior warning. Whenever possible we shall inform you of such changes prior to your departure. Not all tours are operated exclusively by Just Seychelles and you may, therefore, find your travelling companions are of other nationalities.

    Tourism for All

    In planning our holidays we were conscious of the fact that in many cases our holidays would not be suitable for disabled travellers. Bearing in mind we feature, for the most part, developing countries it is not easy to find hotels that either have purpose built facilities or at least, in design, afford some measure of suitability. Over the last few years we have carried out a detailed investigation of our featured destinations to enable us to provide greater service to, in particular, our less mobile clients. Not only can we advise on the suitability of each destination but also on individual hotels. Obviously much depends on our clients personal requirements and we would welcome the opportunity of discussing these with you.

    Air Travel

    All the arrangements shown on this website are based on normal scheduled flights. The timings and days of operation are as originally advised to us. Any significant changes will be advised to you at the time of booking or as soon as possible thereafter. Minor changes will be shown in your final travel documents. Given the distances travelled it is sometimes necessary to make stops en route for refuelling or to pick up joining passengers. Owing to security regulations it is not always possible to use this opportunity to stretch one’s legs. The actual stops en route will be shown in your final itinerary. If you require details beforehand please ask us. Flight durations shown are an indication of the time spent in the air and do not include stops en route or time spent between connecting flights, unless otherwise specified. It should be noted that all passengers travel under the conditions of carriage of the airline concerned as printed on their ticket. NB: Owing to changes in pressure, it is dangerous to fly within 48 hours of scuba diving.

    Seat Allocation

    As seats on many international flights are allocated on check in, you are strongly advised to arrive early to secure the seats of your choice. Some airlines are willing to reserve seats in advance, and we will pass on your request. We cannot, however, guarantee the airline will be able to meet your requirements. All airlines operate a non smoking policy.

    Luggage Allowance

    The weight of checked-in luggage must not exceed 23kgs (unless specified) and hand luggage must not exceed 7kgs. On some overseas domestic flights the luggage allowance may be less. Details will be sent with your travel documents. Clients travelling in business or first class will be entitled to a luggage allowance of 30kgs or 40kgs respectively. There is no allowance for infants under 2 years apart from a carrycot and/or collapsible pushchair.

    Climate

    The climate details shown on this website have been compiled from information received from the Meteorological Office or relevant tourist authorities. See our Seychelles weather guide for more details. Bearing in mind the changing weather patterns throughout the world, this information is for guidance only. Obviously we cannot accept any responsibility for the weather conditions at the time of your visit.

    Passports and Visas

    Please ensure you hold a full passport and that it is valid for at least 6 months after your return date. The costs of passports and visas are not included in the holiday price. The visa information shown on this website is for British and Irish passport holders only. Holders of other passports (including Commonwealth passports) and of British or Irish passports issued abroad should check with the appropriate consulate or embassy as to the requirements for a visa. It is entirely your responsibility to ensure that your passport and visa documentation is in order. Failure to do so may lead to denial of exit from this country or of entry overseas. Any costs which consequently arise will be payable by you. It will also be deemed that you have cancelled your holiday and appropriate cancellation charges will be levied.

    Flight Delays

    In the event of a serious delay either the airline or ourselves will endeavour to provide meals at the appropriate times or accommodation in the event of any overnight delay, subject to availability.

    Vaccinations and Health

    The information on vaccinations on this website has been compiled from the Department of Health website www.fitfortravel.nhs.uk. We also recommend that you check with your own doctor as to which inoculations are considered necessary and available for specific areas. Just Seychelles cannot be held liable for the failure of clients to comply with the health requirements of countries they intend to visit. Airlines require that any women more than 28 weeks pregnant at the time of return travel should produce medical evidence of their fitness to travel. Even by following recommended precautions some of our clients may still be susceptible to stomach infections. Whilst we are sorry if this should detract from your holiday enjoyment, we obviously cannot accept any liability in this matter.

    Safety

    You are responsible for your own safety and you should make allowances for the fact that you may be visiting less developed countries. In general your own common sense must prevail. Do not make a show of wealth and avoid walking around towns or cities at night or too far from civilisation even during the daytime. Please remember in the tropics the sun can be deceptively strong and those inviting crystal clear waters may conceal strong undercurrents, sharp coral or sea urchins and the like. Take every precaution and take heed of local warnings.
    The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information by visiting the 'know before you go' section of the website www.fco.gov.uk

    Holiday Choice

    We hope on this website to have given you an indication of what to expect on holiday and, therefore, you will make allowances accordingly. Bearing in mind, however, that you may be visiting less developed countries, problems can arise beyond our control. In this event please take the matter up with our local agents and the hotel. Most problems can be resolved in resort without spoiling your holiday. Complaining on your return will be too late. From experience we know that most holiday complaints arise as a result of choosing the wrong holiday, so please choose carefully and seek our advice. Overall, patience, understanding and a good sense of humour are invaluable when travelling to a far off land.

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